Support
How can we help?
Answers and how-tos for tracking shared meals with Before I Bite.
Sharing a meal?
Split, send, and save your share.
Follow the iPhone walkthrough to send a meal link, find received meals in your inbox, and save your own portion.
Read the shared-meal guide →Getting Started
What is BeforeIBite?
A 60-second tour of BeforeIBite — what it does, who it's for, and how the app is laid out.
Set up your nutrition profile
What to expect from the 90-second onboarding flow and which answers actually shape your daily targets.
Adjust your calorie and macro goals
How to override BeforeIBite's auto-calculated daily targets — and when to leave them alone.
Logging Meals
Log a meal from a photo
How BeforeIBite's AI photo scan works — the capture flow, what makes the AI more accurate, and what to do when the result needs adjusting.
Scan a barcode for packaged food
How BeforeIBite's barcode scanner works, how the lookup happens, and what to do when a barcode isn't recognised.
Scan a nutrition label
When to use the nutrition label scanner instead of the barcode, how the OCR works, and tips for clean reads.
Log a meal by typing the name
When the camera isn't an option — how to log a meal by typing what you ate, with tips for naming things the AI knows.
Edit or correct a logged meal
How to adjust portions, switch units, fix the food name, and override individual nutrients on any logged meal.
Split, send, and save shared meals
Log a shared dish, send the other diners their portion, and save a meal a friend shared with you.
Log a meal for a different date
How to change a meal's date and time, import old food photos, and how BeforeIBite handles timezone changes.
Nutrition & Goals
How are nutrition's daily targets defined?
How BeforeIBite computes your daily calorie and macro targets, and where the sodium, sugar, fiber, saturated fat, cholesterol, and purine ceilings come from — the equations and public-health guidelines behind each number.
How accurate is BeforeIBite's AI?
Different capture methods have very different accuracy. Here's what to trust, what to verify, and how feedback improves the model.
Account & Settings
BeforeIBite plans — free and Pro
BeforeIBite is free with ads, or ad-free with a Pro subscription. What's included in each plan, the 7-day Pro free trial, and the auto-renewal terms required by the App Store and Google Play.
How your free trial works
When you're charged, how to cancel before that happens, and what happens if you cancel during or after the trial — on the App Store and Google Play.
Why BeforeIBite Pro is ad-free
BeforeIBite is free with ads, or ad-free with Pro. Here's why we offer a paid, ad-free option alongside the free plan.
Manage your subscription
Cancel, switch plans, change payment method, or restore purchases on a new device — subscription management is handled by Apple on iOS and Google Play on Android.
Delete your account and your data
How to permanently delete your BeforeIBite account — what gets removed, what gets retained, and how to confirm the wipe.
What data does BeforeIBite collect?
A plain-English summary of what BeforeIBite stores, where it stores it, who else sees it, and how long it's kept.
Troubleshooting
The AI got my meal wrong — what to do
Four recovery paths when BeforeIBite's photo AI misidentifies a meal or misjudges a portion — and when each one is the right move.
Common issues and fixes
Short answers to the most common BeforeIBite problems — camera permissions, sign-in failures, offline behaviour, sync issues, and how to send feedback when nothing else works.